FAQs

1. Why should I choose a migration agent?

a registered migration agent holds a proper University qualification in Australian Migration Law and Practice. By law, an agent must keep an updated knowledge about the complex current law, which changes quite often and agents have access to the Department of Immigration policies, which usually are not available to the public. In addition to this, an agent must abide by the Migration Agents Code of Conduct. For further information, the Code is available at here

2. Why consultations are not free?
Each case is unique, which means that for each consultation the immigration agent will need specific information and details. He will have to do some research and take the time to give correct and specific answers to every single situation. In few words, the immigration agent performs a service that, as such, must be paid.
3. Why is a visa agent’s charge so expensive?

Immigration agents’ fees vary depending on experience, qualification, business costs and time dedicated to the client. To check the average rates charged at national level, view the table provided by the MARA at the link here

4. What if I do not need a full consultation, but I want to ask just a few questions?

Very often the questions presume that the agent asks the client a number of other questions. The agent will then need to do some research on the subject in order to give the correct answer. It goes without saying that the ‘few questions’ become an actual consultation. On the contrary, when the questions are generic and easy to answer, no payment will be required. But if the number of questions are considerable or require more research and takes time to answer, the rate of the advice will be applied. In any case, once we have received your email, you will be notified if there is a cost involved or not. You are advised to visit our website www.migrationworld.com.au before you send us email with your questions, because the site provides a lot of free information that may give you the answer. Also you can join our Facebook page to receive regular free updates.

5. I know already what visa I can apply for. Can I skip the first consultation?

We strongly advise to proceed with a consultation. The agent has a legal responsibility on each visa application and if the client is not eligible, the agent has the obligation to discourage the client to submit the application. For this reason, the agent, who has a complete picture of the law, must always check that the requirements are fulfilled, because the assessment made by the client may be incorrect.

6. Once confirmed that we can proceed with the visa application, how can we organise the payment?

Once the contract has been signed by both parties, the client will proceed to the payment of a deposit. The deposit will be kept, by law, in a clients’ account. Then the client will pay the balance few days before submitting the application. At the end of the service, the agent will issue a statement of service.

7. If I change my mind or for some reasons I do not want or can no longer proceed with the visa application, what happens to the contract and the deposit?

The contract may be ended by both parties at any time or according to the contract’s clauses. The agent will withhold the amount equivalent to the work done till that moment and will refund the rest. This will happen even in the event that the sponsor no longer wishes to continue the contract.

8. If I have done a consultation already and I have the requiremeents for an employer sponsorship, should th sponsor proceed with a consultation as well?

Yes. To be approved by the Department of Immigration, the sponsor must meet some requirements too, so a consultation will be advisable. The best way is to attend both the consultation in order to discuss both requirements together.

9. In case of employer sponsorship, who is responsible for the payment?

For what concerns 457 visas, the sponsor must pay the nomination and the sponsorship fees, while the applicant may pay for the visa application.
For all other visas, the payment will be decided in accordance with the two parties.

10. Can the agent speak on behalf of the applicant and convince the sponsor to apply for the sponsorship or raise the salary?

No. The agent is not responsible for the relationship between sponsor and applicant and he cannot interfere with the negotiations, except to clarify the legal requirements so that the application is successful. The final decisions on salary and conditions of the contract are left to the two parties. If the agreements are not in accordance with the law, the agent will suggest possible changes. If, at the end of the negotiations, the chance of failure are high, the agent may decide not to lodge the application.

11. What can I expect from the consultation?

The agent will explain clients their visa options, taking in consideration the immigration law. The client, however, cannot always expect simple solutions or good news. If you go to the doctor, the diagnosis is not always positive.
It is true that some laws may be interpreted (in which case the agent can express an opinion based on experience and statistics), but most of the requirements of the Department of Immigration are very clear and if the client does not meet them, often there is no alternative. That said, the client still has every right to seek a second opinion from another agent.

12. What determines the success of a visa?
The outcome of the visa depends on the Department of Immigration’s decision. An agent helps in preparing all the documentation, but does not have any decision-making power. In addition to this, the guarantee of 100% positive outcome of the visa application is illegal.
13. If the agent’s opinion is negative, can I still ask to forward the visa application?

By law, the agent is obliged to inform the client about the percentage of success for the application. If the chances of a refusal are very high, the agent has the duty to inform the client and discourage the client to proceed. If the client insists on lodging the application, the agent may agree only if the client signs a paper of understanding.

14. Can I ask a quick advice over the phone or via email?
We receive heaps of emails every day asking for advice and opinions. Should we answer everyone, this would take all our time and we have a responsibility towards those clients, who have signed a contract and are paying for the service. As per Code of Conduct, we are required to work in a timely manner. In addition to this, please note that for everything we say we are legally responsible. This means that an opinion is regarded as legal advice. When we are not personally managing the case, the risk is that the advice may be incorrectly understood or simply incorrect as we are not fully informed of the facts.
15. Can you check my documentation before I sign a cost agreement?

By law, we cannot start working without a written agreement. In addition to this, every visa is different and requires different type of documentation so we prefer to assist the candidate during the whole process to ensure what we say complies with the legislation and satisfies the visa criteria. When we are not personally managing the case, the risk is that the advice may be incorrect as we are not fully informed of the facts. However, we have established a service for resume and reference letters assessment, see http://migrationworld.com.au/ to know more.

16. What course of study do I need to migrate to Australia?
We can only give you information about the course that may be beneficial for your visa application and guide you throughout the student visa process. We are not an education agency and education placement is out of our scope of work, however we can refer you to our partners for assistance.
FAQs was last modified: October 11th, 2016 by Migration World